For customers
You've received a WorkPaid link.
Here's everything you might want to know before paying anything - who we are, why your tradesperson is asking you to pay online, and what happens to your money.
Why is my tradesperson asking me to pay online?
Four good reasons - and they help you as much as they help your tradesperson.
One paper trail
The price, what's included, when the work starts, and when it's finished - all in one place you can scroll back to.
No cashpoint runs
You pay the deposit online, then the balance the same way when the work's done - or in agreed stages on a bigger job. No queueing at the cashpoint with the work half-done.
Materials get ordered sooner
Your deposit covers the materials your tradesperson is about to buy on your behalf, so they don't have to fund those out of their own pocket before they start.
A record if needed
If anything ever needs sorting after the job - you've got a record of exactly what was agreed and when, and what you paid for it.
Is my money safe?
Your payment is secure. Here's exactly what happens when you tap Pay.
01
Payments go through Stripe
Stripe is the payment processor behind Deliveroo and Uber. They're FCA-authorised in the UK as an Electronic Money Institution (Stripe Payments UK Ltd, FRN 900461). If you've paid for anything online in the last five years, there's a good chance Stripe handled it.
02
Your card or bank details never touch WorkPaid
You can pay by card (Apple Pay and Google Pay included), or straight from your bank by approving it in your banking app - no card needed (bank payments cover amounts up to £10,000; anything larger goes by card). Either way WorkPaid never sees your details: card numbers go directly to Stripe, and bank payments are approved inside your own banking app. We only ever see that a payment succeeded.
03
You keep your protections
Pay by card and you keep the full chargeback rights you have through your bank or card issuer - if the work was never done, raise a dispute with them directly, usually within 120 days. Your card issuer decides, based on the evidence from both sides. Pay straight from your bank instead and there's no card chargeback, but you approve every payment yourself in your banking app, and you've still got your Consumer Rights Act protections if the job goes wrong.
Who does what
WorkPaid shows you the quote and keeps a record of what you agreed and what you paid. We don't hold your money.
Stripe takes your payment and sends it to your tradesperson's bank.
Your tradesperson does the work and is responsible for it, just as if you'd paid them directly. Neither WorkPaid nor Stripe guarantees the work.
What's the deposit for?
Not a fee. Not a tip. Not a finder's charge.
- ✓It tells your tradesperson you're going ahead, so they can book your job in and turn other work away for it.
- ✓It covers the materials your tradesperson is about to order on your behalf - tinted paint, bespoke wallpaper, special-order parts. Many of these can't be returned once mixed or cut.
- ✓It locks in the price you agreed. Nothing extra gets added unless you approve it - if more work comes up mid-job, your tradesperson sends it over for you to accept before it's charged.
- ✓It comes off the final total - it's part of the price, not on top of it. Some tradespeople add WorkPaid's small 2.5% fee to the total; if so, it's shown in the price on the payment page, never as a surprise afterwards.
- ✓If your tradesperson set a cancellation policy on the quote, you agreed to it when you paid - it's on the quote and explains what happens to the deposit if the job is called off. Worth a read before you pay. It doesn't take away any legal right you have to cancel.
If something goes wrong
Here's the honest answer for each kind of problem.
The work isn't quite right +
Speak to your tradesperson first. The vast majority of jobs that look "wrong" at first sight are misunderstandings or small snags that the trade is happy to fix. Most disputes never need anyone outside the two of you.
They didn't turn up, or didn't do the work +
If you paid by card, contact your card issuer and raise a chargeback - you keep the full set of rights you'd have on any card transaction, typically up to 120 days from the payment, and your card issuer decides based on the evidence. If you paid straight from your bank there's no card chargeback, but you approved the payment yourself, and you've got your Consumer Rights Act protections. Either way, speak to your tradesperson first, then email us if it isn't getting sorted.
Something seems off about WorkPaid itself +
Email us: support@workpaid.uk. A real person reads every message, usually within a day. If you spot a payment page that doesn't look right, an email that looks suspicious, or something else that doesn't add up - tell us. We want to know.
I don't recognise the payment on my statement +
WorkPaid payments appear on your statement with your tradesperson's business name, or a name including "WorkPaid". If you see a charge you don't recognise, get in touch and we'll help you trace it.
Is WorkPaid the government's Trusted Payments app?
No. Trusted Payments is a separate app, run by a private company, that the government backed in August 2026. WorkPaid isn't part of it or connected to it.
What WorkPaid is, and isn't
- Your tradesperson chose WorkPaid to send you the quote and take your payments. You can pay by card, Apple Pay, Google Pay or straight from your bank.
- WorkPaid never holds your money. Each payment goes through Stripe to your tradesperson's bank.
- WorkPaid has no ombudsman and gives no warranty on the work. Your protections are the ones under "If something goes wrong" above: chargeback rights if you pay by card, and the Consumer Rights Act.
- WorkPaid doesn't vet trades. Any insurance or accreditations on a quote are what the trade has told us, so check them as you would anyway, for example on the Gas Safe Register for gas work.
What about cash?
Some tradespeople still prefer cash. That's their choice and there's nothing wrong with it.
The ones who use WorkPaid have decided they'd rather have a clear paper trail, faster payments, and a system that handles invoicing automatically. It also means you have a record if anything ever needs sorting later - the agreed price, what was included, when it was paid.
Either way, you both end up with the same record of what was agreed and paid.
Still got a question? Get in touch.
No bots, no helpdesk queue. A real person replies.
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